GCWW provides about 136 million gallons of water a day through 3,000 miles of water mains to  most of Hamilton County and parts of Butler and Warren Counties in Ohio, and to Boone County in Kentucky.

Our mission is to provide our customers with a plentiful supply of the highest quality water and outstanding services in a financially responsible manner. Cincinnati water meets or exceeds national health standards. 

Proposed Public Regional Water District

Information about the proposal to transition Cincinnati Water Works to a public regional water district can be found in the following:

City Manager Video - City Manager Milton Dohoney discusses the proposal and how it can benefit the City and region.

Educational Website – Cincinnatiwater.org outlines why the City is considering the transition, includes a copy of the Feasibility Study, answers to Frequently Asked Questions and more.

Customer Service

GCWW has developed an  easy-to-read bill.  Customers continue to have  several ways to pay.  GCWW also provides easy web access to current billing information and  on-line payment by Electronic Check, MasterCard or Visa credit/debit card 24 hours a day, as well as a new automatic payment option called  .

 allows you to receive e-bills, view statements, and schedule payments online! No more paper bills! For details and to sign up, visit MyCheckFree.com. Enrollment for e-bills may also be available through your Bank or Credit Union website.

In case of a water emergency call (513) 591-7700 (24 hours a day / 7 days a week).