Citywide Customer Service Call Center
The Customer Service Call Center is the gateway to the City of Cincinnati as we are committed to achieving the highest level of customer satisfaction. Our mission is to exceed customer expectations by providing accurate information that is communicated in an efficient and effective manner through the integration of people and technology.
- Jarrod Bolden, Acting Call Center Manager
Staff
Jarrod Bolden, Acting Call Center Manager
Telephone: 513-591-6000
E-mail: jarrod.bolden@cincinnati-oh.gov
Mission
The Customer Service Call Center offers readily accessible customer service professionals who are focused on facilitating and resolving citizen concerns as well as individual and community requests. Immediate access to our Customer Service Representatives is available via email, telephone, and fax 24 hours a day, 7 days a week by calling 591-6000 or completing the on-line service request. The on-line service request is just one of the many ways that the Department of Public Services is working to fulfill its commitment to provide citizens with quality customer service.
Services
The City's Customer Service Hotline, or one-stop service request, provides an efficient response to your needs and questions, concerning all departments.
Contact:
City of Cincinnati
Department of Public Services
Customer Service Center
3300 Colerain Avenue
Cincinnati, OH 45225
Telephone: (513) 591-6000
Fax: (513) 591-6027
E-mail: customerservice.publicservices@cincinnati-oh.gov
When contacting our office or completing a service request, please be prepared with specific information regarding your request including the address of the complaint, and your daytime telephone number or e-mail address for follow-up purposes.
